[Pre-order item] ROEST Sample Roaster L100 Plus (scheduled for delivery around April 2025)

Cancellation policy for pre-ordered items

1. Cancellation Fee

If you wish to cancel your order after placing it,Payment system fee (2.9% to 5%)The fee will vary depending on the payment method you use, and we will inform you of the actual amount at the time of cancellation.

2. If production of the product has been discontinued

In the unlikely event that the product is never manufactured or is discontinued, we will refund the full amount paid.

3. Delays in product arrival

If you cancel your order after more than six months from the date originally scheduled, we will refund the full amount you paid. If there is a delay beyond the original schedule, we will notify you by email.

4. Cancellation Period

Cancellation is possible before production begins. If you wish to cancel, please be sure to contact us by email in advance. We may not be able to accept cancellations after production has begun or shipping preparation has begun. Email: support@kurasu.kyoto

5. Refund Method

Refunds will be made to your original form of payment. The refund process may take several days or weeks, depending on the payment method used at the time of payment.

6. Reservations for multiple items

If you reserve multiple items at once, you can cancel some of the items. Even if you cancel only some of the items, the handling fee will only be applied to the canceled items.